Thank you for shopping at MuhaVapeShop.com. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will also need to provide the receipt or proof of purchase.
2. Initiating a Return
To initiate a return, please contact us at [insert contact information] with your order number and details about the product you would like to return. We will provide you with instructions on how to return the item.
3. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact information] and send your item to [insert return address].
6. Non-Returnable Items
Certain items are non-returnable, including:
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact information] with your order number and a description of the issue. We will work with you to resolve the problem, which may include a replacement or a refund.
8. Cancellation Policy
You can cancel your order within 24 hours of placing it. If you cancel after 24 hours, your order may have already been processed and shipped, and we will be unable to cancel it. To cancel your order, please contact us at [insert contact information] with your order number.
9. Contact Information
If you have any questions about our Refund and Return Policy, please contact us at [insert contact information].
10. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this policy periodically for any updates.
